Nets PayEngine experienced a major service disturbance lasting 23.1 hours that affected both PayEngine Checkout and PayEngine API, causing transaction impacts due to ongoing network issues. The incident involved multiple periods of instability, with operations becoming stable around 14:35, experiencing another disruption from 16:57-17:10, before finally stabilizing. The incident was fully resolved on May 22nd at 08:04 after engineers implemented fixes and conducted extended monitoring.
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This incident has been resolved.
Operations have been stable again since 17:10
We are experiencing transaction impact again since 16:57
Operations have been stable since 14:35, we will continue to monitor the situation closely.
A fix has been implemented and we are monitoring the results.
We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding.
We are continuing to work with highest priority on a fix for this issue.
We are currently investigating this issue.
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