Outage in Nets PayEngine
Disturbance on PayEngine - INC0916257
Resolved MajorIncident Report
Summary AI Generated
Nets PayEngine experienced a major service disturbance lasting 23.1 hours that affected both PayEngine Checkout and PayEngine API, causing transaction impacts due to ongoing network issues. The incident involved multiple periods of instability, with operations becoming stable around 14:35, experiencing another disruption from 16:57-17:10, before finally stabilizing. The incident was fully resolved on May 22nd at 08:04 after engineers implemented fixes and conducted extended monitoring.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/22/2026 06:04AM
This incident has been resolved.
MONITORING
3 days ago - at 05/21/2026 03:26PM
Operations have been stable again since 17:10
MONITORING
3 days ago - at 05/21/2026 03:13PM
We are experiencing transaction impact again since 16:57
MONITORING
3 days ago - at 05/21/2026 02:38PM
Operations have been stable since 14:35, we will continue to monitor the situation closely.
MONITORING
4 days ago - at 05/21/2026 12:57PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 05/21/2026 09:16AM
We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding.
INVESTIGATING
4 days ago - at 05/21/2026 09:16AM
We are continuing to work with highest priority on a fix for this issue.
INVESTIGATING
4 days ago - at 05/21/2026 09:16AM
We are currently investigating this issue.
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