Outage in Netsuite SuiteProjects Pro
NetSuite Asynchronous Services | All Regions
Resolved MajorIncident Report
Summary AI Generated
NetSuite SuiteProjects Pro experienced a major 6.3-hour outage affecting Asynchronous Services across all regions, degrading scheduler, scheduled tasks, and work queue functionality. Engineering teams identified the root cause and applied a fix, with service recovery beginning before full resolution was confirmed at 01:14 UTC on August 26, 2026.
We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 08/26/2026 01:16AM
We have resolved the issue affecting NetSuite Asynchronous Services in all regions.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-08-25T18:54:53.417000+00:00
End Time: 2026-08-26T01:14:00.451000+00:00
MONITORING
about 21 hours ago - at 08/26/2026 01:02AM
We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
MONITORING
about 21 hours ago - at 08/26/2026 01:00AM
We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
IDENTIFIED
about 21 hours ago - at 08/26/2026 12:14AM
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
IDENTIFIED
about 22 hours ago - at 08/25/2026 11:04PM
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
IDENTIFIED
1 day ago - at 08/25/2026 06:57PM
We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix.
Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
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