Outage in NewCropRX
Rite Aid network issues
Resolved Major
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Outage Details
Components affected
NewCropRX Pharmacies and PBMsLatest Updates ( sorted recent to last )
Scope: Beginning around 5:15 AM ET on May 1, 2025, E-Prescribing messages sent to Rite Aid pharmacies may have encountered errors due to Rite Aid's intermittent connectivity issues.
Rite Aid has implemented a fix and has reported the issue to be resolved as of 10:56 AM ET on May 1, 2025. Surescripts has confirmed that transactions are transmitting as normal.
Recommended Actions: If your original attempted transaction received an error, please reattempt now that the issue has been reported as resolved.
Were transactions failed over to Fax? Yes
Rite Aid is currently experiencing connectivity delays. Prescriptions may fail or be delayed in receipt by the pharmacy. Rite Aid is working with Surescripts to resolve the issue.
For urgent prescriptions, it is recommended that an alternative method of communication be used, such as calling the prescription in.
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