Outage in NEXL

Intermittent Timeout Errors on EU/US Instance

Resolved Major

December 04, 2025 - Started 4 months ago - Lasted 43 minutes
Official incident page

Incident Report

We're currently experiencing some issues with access to the web applications. The engineering team is investigating.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/04/2025 01:40PM

This incident has been resolved.

MONITORING 4 months ago - at 12/04/2025 01:28PM

Services are now fully restored and operating normally. We will continue to monitor the system closely. Thank you for your patience!

INVESTIGATING 4 months ago - at 12/04/2025 01:15PM

We have successfully identified the cause of the connection timeouts (Error 524) affecting the service as an issue with the host machine on our third-party cloud platform. The vendor has begun rolling out a fix, and we are closely monitoring their progress to ensure service stability is restored shortly.

INVESTIGATING 4 months ago - at 12/04/2025 01:14PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/04/2025 12:58PM

We're currently experiencing some issues with access to the web applications. The engineering team is investigating.

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