Outage in Ninety

Login Failures

Resolved Major
August 26, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue where some users logging into app.ninety.io using username/password are failing. Our team is actively investigating the cause. The current workaround is to login using Google or Microsoft SSO. We will provide updates here as we learn more.
Components affected
Ninety app.ninety.io

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/26/2025 02:00PM

This incident has been resolved.

MONITORING 4 months ago - at 08/26/2025 01:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 08/26/2025 01:32PM

The issue has been identified and a fix is being implemented. Users should be able to login to app.ninety.io using username/password again. Users signing up may still be experiencing issues. We will provide updates here as we learn more.

INVESTIGATING 4 months ago - at 08/26/2025 01:10PM

We are aware of an issue where some users logging into app.ninety.io using username/password are failing. Our team is actively investigating the cause. The current workaround is to login using Google or Microsoft SSO. We will provide updates here as we learn more.

Latest Ninety outages

Inviting users having issues - 15 days ago
Signing up and inviting new customers failing - 15 days ago
Live Chat Support Latency - about 2 months ago
Some clients are experiencing latency or message failure issues with Maz - about 2 months ago
users logging in with eos.ninety.io experiencing issues - 4 months ago

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