Outage in No-IP

Impacted Services for POP3 and IMAP Email Services

Resolved Minor
March 14, 2023 - Started over 1 year ago - Lasted 15 days
Official incident page

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Outage Details

No-IP's third party email provider is performing migration and maintenance services. As a result customers using our email services may experience duplicate emails, missing older emails, and possible delays in receiving emails. These issues are know and are being worked on. We will provide an update when we learn more.
Components affected
No-IP POP3 / IMAP Email
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/29/2023 04:09PM

The issue preventing email users from logging into webmail has been identified and resolved.

INVESTIGATING over 1 year ago - at 03/29/2023 03:54PM

No-IP's third party email provider is reporting an issue preventing some email customers from logging into Webmail. We will update as we learn more from our email provider

MONITORING over 1 year ago - at 03/27/2023 11:45PM

No-IP's third party email provider has resolved the issue preventing customer from receiving emails and emails are starting to deliver. We are monitoring the situation and will update as we learn more

IDENTIFIED over 1 year ago - at 03/26/2023 06:59PM

Customers are experiencing degraded email services as a result of the email migration and maintenance activities. Customers may receive duplicate emails or may not be able to receive emails at this time. We are currently working with our third party email provider to get these issues resolved. We will provide an update when we learn more.

MONITORING over 1 year ago - at 03/15/2023 03:41PM

Migration has been completed and customers should be experiencing a return to normal email operation. We will continue to monitor the situation.

INVESTIGATING over 1 year ago - at 03/14/2023 04:17PM

No-IP's third party email provider is performing migration and maintenance services. As a result customers using our email services may experience duplicate emails, missing older emails, and possible delays in receiving emails. These issues are know and are being worked on. We will provide an update when we learn more.

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