Outage in No-IP

Elevated Decline Rates For New Payment Methods

Resolved Minor
September 17, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investing elevated decline rates for new payment methods. We have reached out to our payment processor and they are currently investigating the issue.
Components affected
No-IP Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 07:47PM

Our payment processor, Braintree has resolved the issue that caused all new Visa and Mastercard payment methods to fail verification. After their change was implemented we have seen successful transactions. This issue is now resolved

INVESTIGATING 3 months ago - at 09/17/2024 03:36PM

We are currently investing elevated decline rates for new payment methods. We have reached out to our payment processor and they are currently investigating the issue.

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