Outage in No-IP

Service Degradation Affecting Multiple No-IP Properties and Services

Resolved Major
September 26, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investing reports of 500 errors being thrown when attempting to purchase services in the No-IP checkout flow.
Components affected
No-IP Payment Processing No-IP Monitoring No-IP Account Management (my.noip.com) No-IP Alternate-port SMTP No-IP Backup MX / Mail Reflector No-IP Website No-IP Support (noip.com/support)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2024 06:05PM

This incident is resolved. All systems are operational.

MONITORING about 1 year ago - at 09/26/2024 03:21PM

We have identified the cause to be related to an outage with one of our ISPs in our data center. We have re routed traffic and have observed recovery throughout the affected properties and services. We will continue to monitor over the next couple hours.

INVESTIGATING about 1 year ago - at 09/26/2024 03:12PM

We are continuing to investigate the issues that are affecting No-IP services. At this time Dynamic DNS and DNS resolution is not affected.

INVESTIGATING about 1 year ago - at 09/26/2024 02:31PM

We are currently investing reports of 500 errors being thrown when attempting to purchase services in the No-IP checkout flow.

Latest No-IP outages

Webmail Login Unavilable - 2 months ago
Logging infrastructure failures casing errors in web application - 4 months ago
Delays Processing DNS Updates and Record Creation - 10 months ago
POP3/IMAP Webmail Login, Mail Client Connection - about 1 year ago
Elevated Decline Rates For New Payment Methods - about 1 year ago

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