Outage in No-IP

Service Degradation Affecting Multiple No-IP Properties and Services

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investing reports of 500 errors being thrown when attempting to purchase services in the No-IP checkout flow.
Components affected
No-IP Payment Processing No-IP Monitoring No-IP Account Management (my.noip.com) No-IP Alternate-port SMTP No-IP Backup MX / Mail Reflector No-IP Website No-IP Support (noip.com/support)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 06:05PM

This incident is resolved. All systems are operational.

MONITORING 3 months ago - at 09/26/2024 03:21PM

We have identified the cause to be related to an outage with one of our ISPs in our data center. We have re routed traffic and have observed recovery throughout the affected properties and services. We will continue to monitor over the next couple hours.

INVESTIGATING 3 months ago - at 09/26/2024 03:12PM

We are continuing to investigate the issues that are affecting No-IP services. At this time Dynamic DNS and DNS resolution is not affected.

INVESTIGATING 3 months ago - at 09/26/2024 02:31PM

We are currently investing reports of 500 errors being thrown when attempting to purchase services in the No-IP checkout flow.

Latest No-IP outages

Delays Processing DNS Updates and Record Creation - 10 days ago
POP3/IMAP Webmail Login, Mail Client Connection - 3 months ago
Elevated Decline Rates For New Payment Methods - 3 months ago
File not found when loading noip.com - 7 months ago
Degraded phone support: Zendesk Outage - 8 months ago

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