Outage in Normative

Errors while loading analytics dashboards

Resolved Major
August 13, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue which is causing the analytics dashboards to not load.
Components affected
Normative app.normative.io
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/13/2024 02:37PM

The issue has been fully resolved incident is closed.

MONITORING 4 months ago - at 08/13/2024 02:35PM

The issue was identified by the sub-processor and Analytics are loading again. We will continue to monitor the situation while the incident is still live at the sub-processor.

IDENTIFIED 4 months ago - at 08/13/2024 02:17PM

The issue has been identified as an issue with one of our sub-processors. We are working with them to resolve the issue.

INVESTIGATING 4 months ago - at 08/13/2024 01:46PM

We are currently investigating an issue which is causing the analytics dashboards to not load.

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