Outage in Normative

Errors while loading projects

Resolved Major
August 21, 2024 - Started 4 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently experiencing a partial outage and degradation in services due to a technical issue affecting the projects page. Our engineering team is actively investigating this matter to resolve it as quickly as possible.
Components affected
Normative app.normative.io
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/21/2024 07:46PM

We’ve done improvements over the cause of the day and everything has been running smoothly for the last 4 hours. As usual we will perform a post mortem process and take action to ensure this doesn’t happen again. We apologize for the disruption.

MONITORING 4 months ago - at 08/21/2024 02:06PM

We are done with the remediation and we will be monitoring the systems for a while. All the services are now fully operational.

MONITORING 4 months ago - at 08/21/2024 01:49PM

To ensure a complete resolution of the ongoing issue, we will be implementing a partial degradation of certain services. We appreciate your understanding as we work diligently to restore full functionality.

MONITORING 4 months ago - at 08/21/2024 08:27AM

We have recovered from the recent error, and the projects page should now be loading successfully. Our team is continuing to monitor the application closely to ensure stability and performance.

INVESTIGATING 4 months ago - at 08/21/2024 08:25AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/21/2024 07:36AM

We are currently experiencing a partial outage and degradation in services due to a technical issue affecting the projects page. Our engineering team is actively investigating this matter to resolve it as quickly as possible.

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