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Outage in Nosto

Missing product updates in Search & Category Merchandising

Resolved Minor
October 20, 2025 - Started 7 months ago - Lasted about 18 hours
Official incident page

Incident Report

Problems with our upstream partner service are affecting Search product updates. Updates to products in Search and Category Merchandising have not been processed since 07:18 UTC. We are working on getting the missing updates processed.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/21/2025 06:18AM

Resolved — We have fully recovered from the issues caused by earlier operational problems with Amazon Web Services (AWS).
End-customer–facing services remained unaffected throughout the incident. However, product updates that relied on our automated provisioning systems were temporarily impacted due to our inability to create new resources via AWS.
Normal operation has now been restored.

IDENTIFIED 7 months ago - at 10/20/2025 12:22PM

Problems with our upstream partner service are affecting Search product updates. Updates to products in Search and Category Merchandising have not been processed since 07:18 UTC. We are working on getting the missing updates processed.

Latest Nosto outages

We are investigating issues causing degraded functionality - 3 months ago
CustomFields in Search and CM temporarily unavailable - 8 months ago
We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform - 9 months ago
A/B test results showing an error in the Admin tool - 12 months ago
Increased latency / partial outage in Search & Category Merchandising (Universal) - about 1 year ago

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