Outage in Notion
Promotional offers may not apply correctly to subscriptions
Resolved Minor
September 03, 2026 - Started about 18 hours ago
- Lasted about 12 hours
Incident Report
Summary AI Generated
A bug in Notion's subscription administration system prevented eligible promotional offers from applying correctly to new and renewing subscriptions, causing some users to be unexpectedly overcharged or unable to complete upgrades. The issue lasted approximately 12 hours before being resolved. Affected users are being contacted directly and will receive refunds, which may take several days to process depending on their bank.
We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.
Components affected
Notion AdministrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 15 hours ago - at 09/03/2026 03:03PM
The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.
INVESTIGATING
about 18 hours ago - at 09/03/2026 11:32AM
We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.
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