Incident: Middle East CMS Service Disruption (AWS me-central-1)

Update – ME-Central-1 Upload Issues – 9th April 2026

We have resolved the issue affecting image and video uploads in the ME-Central-1 region.

Current status

✅ New content uploads (images and videos) are now functioning normally
⚠️ CMS performance remains intermittently slow and may still occur in some cases

✅ Existing content playback on screens remains unaffected
✅ No data loss has been identified

Notes

The issue causing new content uploads to stall or fail has now been resolved, and upload functionality has returned to normal.

We are continuing to monitor the intermittent CMS performance and system stability. We will provide further updates if needed.

Investigating – Update – ME-Central-1 Upload Issues – 9th April 2026

We are currently investigating a recurrence of issues affecting the ME-Central-1 region.

Current status

⚠️ New content uploads (images and videos) may stall or fail to complete
⚠️ Some media may not appear correctly after upload
⚠️ CMS performance remains inconsistent, with occasional slow loading times

✅ Existing content playback on screens remains largely unaffected
✅ No data loss has been identified

Notes

We have observed a resurgence of upload-related issues, where new content may stall during processing or fail to become available in the CMS and on screens.

Our engineering team is actively investigating and is working closely with AWS to determine the root cause.

We will provide further updates as soon as more information becomes available.

Update – ME-Central-1 Service Recovery Ongoing – 24th March 2026

Services in the ME-Central-1 region have largely recovered following the recent AWS regional incident.

The CMS is accessible:
https://secure.me-central-1.nowsignage.com/

Current status

✅ No data loss detected
✅ CMS and API services operational
✅ Screens connecting normally
✅ Image uploads working
✅ Video uploads have now been restored

⚠️ Some performance issues remain, particularly with CMS loading times
⚠️ Some media may still intermittently fail to load in the CMS or on screens

Notes

The critical service disruption has now been resolved. However, we are continuing to monitor ongoing performance issues affecting CMS responsiveness, which may result in slower load times than usual.

If any content fails to display correctly, reloading or re-uploading images may help. Video functionality is now restored, and uploads can resume as normal.

We will continue to monitor system performance closely and provide further updates if needed.

**Update – ME-Central-1 Service Recovery in Progress** - 6th March 2026

Services in the **ME-Central-1** region are beginning to recover following the ongoing AWS regional incident.

The CMS is now responding:
https://secure.me-central-1.nowsignage.com/

**Current status**

✅ No data loss detected
✅ CMS and API services responding
✅ Screens able to connect normally
✅ Image uploads working

⚠️ Video uploads are currently unavailable due to the ongoing AWS MediaConvert outage
⚠️ Some images and videos may not load correctly in the CMS or on screens

**Temporary workaround**

If screens are not displaying certain content, we recommend temporarily removing any non-loading images or videos from playlists. Images that are failing can be re-uploaded if needed.

Please **do not re-upload videos yet**, as video processing is still unavailable.

AWS services in this region remain unstable, and the AWS management console is still experiencing issues, which limits our ability to perform some operational tasks.

We will continue monitoring the situation and will provide further updates as AWS restores full service in the region.

Middle East CMS – Critical Service Outage Update:

The Middle East CMS is currently experiencing a critical outage and is not accessible at this time.

This represents a change from the previous update. The platform is presently unavailable to users, and access attempts may result in errors or timeouts.

The API remains fully operational and has not been impacted.

The EU CMS continues to operate normally and is unaffected by this incident.

We are actively investigating the issue with AWS and monitoring all related services. Further updates will be provided as soon as additional information becomes available.

For the latest updates directly from AWS, please visit the AWS Health Dashboard:
https://health.aws.amazon.com/health/status

Middle East CMS – Service Update:

The Middle East CMS is now loading correctly following the earlier AWS infrastructure incident in the me-central-1 (Middle East) region.

The API has not been impacted by this outage and remains fully operational.

At this time, we are observing an issue with the content upload area, where new content uploads may fail due to ongoing AWS CloudFront/S3 errors. All other platform functionality remains operational.

The EU CMS remains fully operational and unaffected.

We continue to monitor all related services closely and will provide further updates as soon as more information becomes available.

For the latest updates directly from AWS, please visit the AWS Health Dashboard:
https://health.aws.amazon.com/health/status

We are currently experiencing a major service disruption affecting the Middle East CMS due to an AWS infrastructure incident in the me-central-1 (Middle East) region.

The EU CMS remains fully operational and unaffected.

For the latest updates directly from AWS, please review the AWS Health Dashboard:
https://health.aws.amazon.com/health/status

We will continue to monitor the situation closely and will update this page accordingly once we have further news.