Outage in Npay

Authorization failures are on the rise

Resolved Minor
October 06, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.
Components affected
Npay Payment Backend
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/06/2024 11:34AM

No further problems observed.

MONITORING 3 months ago - at 10/06/2024 11:12AM

The issues are with Bambora acquiring. The problems have ended as of 13:33 EEST (Finnish time). We started seeing raising amounts of failing transactions as of this morning. We'll keep monitoring the situation but seems that the problems have been fixed.

INVESTIGATING 3 months ago - at 10/06/2024 10:15AM

We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.

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