Outage in Npay

Nets Finland acquiring connection problems

Resolved Major
October 10, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Npay Nets Finland
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 08:12AM

No further issues observed since 9:56 Finland time. Active monitoring is ending.

Part of the authorizations were failing for Nets Finland acquiring merchants.

A public post mortem will be published about this incident next week.

MONITORING 2 months ago - at 10/10/2024 07:18AM

Issue is fixed and authorizations have returned to normal since 10:00 Finland time.

MONITORING 2 months ago - at 10/10/2024 06:58AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 10/10/2024 06:58AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 10/10/2024 06:32AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 10/10/2024 05:42AM

We are currently investigating this issue.

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