Outage in NTP Pool

More! database trouble

Major
September 25, 2025 - Started 17 days ago
Official incident page

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Outage Details

The newly reset database cluster (from last night) decided to blow itself up again. I think the extra query load and data from the new monitoring system is making the setup fragile. Investigating.
Components affected
NTP Pool Management Portal NTP Pool DNS updates NTP Pool Monitoring System NTP Pool Public website NTP Pool GeoDNS servers NTP Pool Global NTP Service
Latest Updates ( sorted recent to last )
MONITORING 15 days ago - at 09/28/2025 01:37AM

ok, we are stable again -- hopefully.

IDENTIFIED 15 days ago - at 09/27/2025 09:40PM

The database croaked again! I'm restoring from a ~20 minute old backup.

IDENTIFIED 17 days ago - at 09/26/2025 01:25AM

With a bit of help the kubernetes operator got the cluster working again, at least for now.

INVESTIGATING 17 days ago - at 09/26/2025 12:52AM

The newly reset database cluster (from last night) decided to blow itself up again. I think the extra query load and data from the new monitoring system is making the setup fragile.

Investigating.

Latest NTP Pool outages

Database outage - 18 days ago
Database outage again! - 3 months ago
Database outage - 3 months ago
Cluster outage - 6 months ago
Management system outage - 6 months ago

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