Outage in NUACOM
Delay in the connecting of the calls
Resolved Minor
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Outage Details
We are currently investigating this issue.
Components affected
NUACOM Desktop App NUACOM Cloud PBX NUACOM Incoming Calls NUACOM Outbound Calls NUACOM Mobile AppLatest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/15/2025 02:30PM
Incident Resolved:
A sudden spike in database load caused degraded performance across several services, which in turn left a number of recordings stuck in our processing queue.
What we did initially:
- Optimized the database cluster to eliminate the performance bottleneck
- Rolled out more internal alerts related to the database
Impact Remediation
- Manually cleared the backlog of unprocessed recordings
- Conducted end‑to‑end verification to ensure all services returned to normal operation
We apologize for the disruption and appreciate your patience.
INVESTIGATING
15 days ago - at 07/15/2025 09:35AM
We are continuing to investigate this issue.
INVESTIGATING
15 days ago - at 07/15/2025 09:34AM
We are continuing to investigate this issue.
INVESTIGATING
15 days ago - at 07/15/2025 09:31AM
Some of the customer accounts experienced delays in having their call connecting,
we are investigating the issue, the system is fully operational.
INVESTIGATING
15 days ago - at 07/15/2025 09:21AM
We are currently investigating this issue.
Latest NUACOM outages
Desktop app connection - 7 days ago
Delay in the connecting of the calls - 14 days ago
Issues making and receiving calls - about 2 months ago
Some calls processing may be affected for select accounts - 4 months ago
Reported Issue with BLF indications/function of the phones. - 4 months ago
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