Delay in the connecting of the calls

Incident Resolved:
A sudden spike in database load caused degraded performance across several services, which in turn left a number of recordings stuck in our processing queue.

What we did initially:
- Optimized the database cluster to eliminate the performance bottleneck
- Rolled out more internal alerts related to the database

Impact Remediation
- Manually cleared the backlog of unprocessed recordings
- Conducted end‑to‑end verification to ensure all services returned to normal operation

We apologize for the disruption and appreciate your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some of the customer accounts experienced delays in having their call connecting,
we are investigating the issue, the system is fully operational.

We are currently investigating this issue.