Outage in NUACOM

Phone system degraded performance

Minor

January 19, 2026 - Started about 17 hours ago
Official incident page

Incident Report

We are investigating this issue

Components affected

NUACOM Management Portal NUACOM Cloud PBX NUACOM Incoming Calls NUACOM Outbound Calls

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Latest Updates ( sorted recent to last )

IDENTIFIED about 11 hours ago - at 01/19/2026 04:38PM

Apologies for the delay in providing an update on the system status. Our team is still working toward a full resolution of the issue.
The system remains operational; however, you may experience delays when calls are connecting.

IDENTIFIED about 15 hours ago - at 01/19/2026 12:20PM

We are currently experiencing degraded system performance, which may result in slower response times.
Our engineers have identified the issue and are actively implementing a solution.
Thank you for your patience while we work to restore full performance.

INVESTIGATING about 17 hours ago - at 01/19/2026 10:48AM

We are investigating this issue

Latest NUACOM outages

Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable - about 16 hours ago

Issue with call audio using desktop app - about 2 months ago

IOS app degraded performance, you may have issue to receive incoming calls - 3 months ago

Degraded performance on the Web applications - 4 months ago

Issue with incoming calls - 4 months ago

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