Outage in NUACOM

Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable

Minor

January 19, 2026 - Started about 16 hours ago
Official incident page

Incident Report

Investigating / Mitigation To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service. We are actively working to resolve the load issue and will restore service as soon as possible.

Components affected

NUACOM Public API NUACOM Desktop App NUACOM Mobile App NUACOM 3rd Party Integrations

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Latest Updates ( sorted recent to last )

IDENTIFIED about 16 hours ago - at 01/19/2026 11:30AM

Investigating / Mitigation
To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service.
We are actively working to resolve the load issue and will restore service as soon as possible.

Latest NUACOM outages

Phone system degraded performance - about 17 hours ago

Issue with call audio using desktop app - about 2 months ago

IOS app degraded performance, you may have issue to receive incoming calls - 3 months ago

Degraded performance on the Web applications - 4 months ago

Issue with incoming calls - 4 months ago

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