Outage in NUACOM

Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable

Resolved Minor

January 19, 2026 - Started 3 months ago - Lasted about 20 hours
Official incident page

Incident Report

Investigating / Mitigation To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service. We are actively working to resolve the load issue and will restore service as soon as possible.

Components affected

NUACOM Public API NUACOM Desktop App NUACOM Mobile App NUACOM 3rd Party Integrations

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/20/2026 07:28AM

Our team has identified the issue related to database cluster degradation.
During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service.
We are continuously monitoring and ready to respond in case of new issues.
Apologies to all the clients and partners affected by this incident.

IDENTIFIED 3 months ago - at 01/19/2026 11:30AM

Investigating / Mitigation
To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service.
We are actively working to resolve the load issue and will restore service as soon as possible.

Latest NUACOM outages

Mobile app degraded performance, you may have issue to make and receive calls - 10 days ago

Issues making and receiving calls - about 2 months ago

Phone system degraded performance - 3 months ago

Issue with call audio using desktop app - 4 months ago

IOS app degraded performance, you may have issue to receive incoming calls - 6 months ago

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