Outage in NUACOM

Intermittent call failures affecting some accounts

Resolved Major

August 04, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.

Components affected

NUACOM Incoming Calls NUACOM Outbound Calls

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 08/04/2026 01:54PM

This incident has been resolved.

MONITORING 2 days ago - at 08/04/2026 10:30AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 08/04/2026 10:18AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 08/04/2026 10:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 08/04/2026 10:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 08/04/2026 09:56AM

We have identified the cause of the incident as an issue affecting one of our platform databases,
which is impacting call handling for a subset of accounts. Our engineering team is actively working on a fix.
We will update this incident once the issue is resolved and services are fully restored.

INVESTIGATING 2 days ago - at 08/04/2026 09:50AM

We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.

Latest NUACOM outages

Intermittent one-way audio on some inbound PSTN calls (upstream carrier) - 16 days ago

Issues with incoming audio on calls - about 1 month ago

Service Notice — Outgoing Call Issues Affecting Select Accounts - about 2 months ago

Issue with incoming calls - 3 months ago

Mobile app degraded performance, you may have issue to make and receive calls - 4 months ago

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