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Outage in Nylas

Accounts in Invalid state

Resolved Minor
October 19, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of some MS accounts being marked as invalid, we are currently looking into resolving this for all accounts. A workaround is to stop and start the accounts.
Components affected
Nylas Sync Status

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 10/19/2022 11:31AM

Accounts that went invalid on October 18th at 18:00 CEST have been restarted.

We are monitoring the situation to make sure no accounts were missed.

Accounts can be manually started via the dashboard or using the /upgrade endpoint.

IDENTIFIED over 3 years ago - at 10/19/2022 10:28AM

We have identified the cause and are applying a script to restart MS accounts that have multiple components.

IDENTIFIED over 3 years ago - at 10/19/2022 08:18AM

We are aware of some MS accounts being marked as invalid, we are currently looking into resolving this for all accounts.

A workaround is to stop and start the accounts.

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