Outage in Nylas

US | Small percentage of GMAIL accounts are having issue authenticating

Resolved Minor
February 02, 2023 - Started almost 3 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of a small percentage of GMAIL accounts stopping immediately after authentication, we have identified the problem and are working on pushing out a fix.
Components affected
Nylas API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/03/2023 01:19PM

We have been monitoring this for 12 hours and GMAIL accounts are connecting without any issues. We are closing this incident in relationship to handful of GMAIL accounts falling out of authentication immediately after authenticating.

Note: We are aware that the dashboard does not correctly report GMAIL accounts health for these affected accounts, they appear as Partial, when they are in-fact running. Please use the Account Management Endpoint which is accurate.

MONITORING almost 3 years ago - at 02/03/2023 12:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 02/03/2023 12:12AM

Rollout to both EU and US API is 100% complete

IDENTIFIED almost 3 years ago - at 02/02/2023 10:45PM

Rollout to EU API is 100% complete
Rollout to US API is 75% complete

IDENTIFIED almost 3 years ago - at 02/02/2023 09:15PM

We are currently deploying the fixes to production

IDENTIFIED almost 3 years ago - at 02/02/2023 04:04PM

We have a fix ready and are in the process of deploying them to production.

IDENTIFIED almost 3 years ago - at 02/02/2023 02:46PM

We are aware of a small percentage of GMAIL accounts stopping immediately after authentication, we have identified the problem and are working on pushing out a fix.

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