Outage in Nylas
US | Small percentage of GMAIL accounts are having issue authenticating
Resolved Minor
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Outage Details
We are aware of a small percentage of GMAIL accounts stopping immediately after authentication, we have identified the problem and are working on pushing out a fix.
Components affected
Nylas APILatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/03/2023 01:19PM
We have been monitoring this for 12 hours and GMAIL accounts are connecting without any issues. We are closing this incident in relationship to handful of GMAIL accounts falling out of authentication immediately after authenticating.
Note: We are aware that the dashboard does not correctly report GMAIL accounts health for these affected accounts, they appear as Partial, when they are in-fact running. Please use the Account Management Endpoint which is accurate.
MONITORING
over 2 years ago - at 02/03/2023 12:16AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 02/03/2023 12:12AM
Rollout to both EU and US API is 100% complete
IDENTIFIED
over 2 years ago - at 02/02/2023 10:45PM
Rollout to EU API is 100% complete
Rollout to US API is 75% complete
IDENTIFIED
over 2 years ago - at 02/02/2023 09:15PM
We are currently deploying the fixes to production
IDENTIFIED
over 2 years ago - at 02/02/2023 04:04PM
We have a fix ready and are in the process of deploying them to production.
IDENTIFIED
over 2 years ago - at 02/02/2023 02:46PM
We are aware of a small percentage of GMAIL accounts stopping immediately after authentication, we have identified the problem and are working on pushing out a fix.
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