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Outage in observeai

[Standard Instance] Latency in call processing

Resolved Minor
February 03, 2026 - Started 12 days ago - Lasted about 19 hours
Official incident page

Incident Report

We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.
Components affected
observeai Calls Tab

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/04/2026 09:19AM

All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center.

Thank you!
Observe.AI Technical Support

MONITORING 12 days ago - at 02/03/2026 07:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 02/03/2026 05:09PM

The issue has been identified and a fixed is being implemented.

INVESTIGATING 12 days ago - at 02/03/2026 02:19PM

We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made.

Thank you for your patience.

Latest observeai outages

Degraded Reporting Performance - 26 days ago
Latency Issues on Observe.AI Dashboard - about 2 months ago
Latency Issues on Observe.AI Dashboard - 4 months ago
[Standard Instance] Interactions Processing Delays - 4 months ago
[Reporting Availability] Partial Outage - 4 months ago

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