Outage in observeai

Interaction Processing Failures

Resolved Minor

September 11, 2026 - Started 5 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue where a subset of interactions may be failing to process and may be unavailable in the Conversation Intelligence platform. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.

Components affected

observeai Calls Tab

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 09/11/2026 09:43PM

The issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed.

Please reach out to us if you experience any further issues.

MONITORING 5 days ago - at 09/11/2026 04:45PM

A fix has been deployed, and error rates have returned to pre-event levels. We are continuing to closely monitor the situation. Reprocessing of interactions that failed during the affected period is currently in progress.

INVESTIGATING 5 days ago - at 09/11/2026 03:03PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 09/11/2026 03:00PM

We are investigating an issue where a subset of interactions may be failing to process and may be unavailable in the Conversation Intelligence platform.

Our team is actively working to identify the root cause and will provide further updates as more information becomes available.

Latest observeai outages

[Multiple Instances] Increased error rates on the Observe.AI dashboard - 13 days ago

Talkdesk Call Ingestion Failure - 26 days ago

Users Experiencing Login Errors - about 2 months ago

Interactions Tab Latency - 3 months ago

[Standard Instance] Dashboard Latency - 4 months ago

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