Outage in Ocean Insights

'Map' Page Loading Issue on YMS Platform

Resolved Minor
December 10, 2024 - Started 12 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing an issue where the 'Map' page fails to load on the first attempt within the YMS platform. However, the page loads correctly upon refreshing. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Support Operations Specialist
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2024 05:52PM

Dear Valued Customer,

We are pleased to inform you that our engineering team has successfully resolved the issue. The MAP page in the YMS system is now functioning as expected, and the page is loading without any issues.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Naveen Kumar R
Support Operations Specialist

MONITORING 11 days ago - at 12/10/2024 01:18PM

Dear Valued Customer,

The issue with the MAP page in YMS is resolved now and the page is loading fine. We are currently monitoring the same and will keep this thread updated with the final update.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Naveen Kumar R
Support Operations Specialist

INVESTIGATING 12 days ago - at 12/10/2024 06:53AM

Dear Valued Customer,

We are currently experiencing an issue where the 'Map' page fails to load on the first attempt within the YMS platform. However, the page loads correctly upon refreshing. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya
Support Operations Specialist

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