Outage in Ocean Insights
Delayed tracking updates for extended Ocean, Barge and Rail (NA)
Resolved MinorIncident Report
Dear Valued Customer,
We would like to inform you that customers leveraging Extended Ocean, Barge, and Rail modes in the North America Production environment may be experiencing delays in position updates and event visibility.
Our engineering team has identified the root cause and is working diligently to resolve the issue as quickly as possible.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards,
Vaidehi Mujumdar
Customer Support
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/16/2025 08:51AM
This incident has been resolved.
MONITORING
11 months ago - at 05/15/2025 10:05PM
Dear Valued Customer,
A fix has been successfully implemented, and our engineering team is actively monitoring the situation. Position updates are now fully operational, although there may be minor delays in event visibility. We will provide a final update once the monitoring process is complete.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards,
Customer Support
IDENTIFIED
11 months ago - at 05/15/2025 06:59PM
Dear Valued Customer,
Our engineering team has identified the issue and is in the process of fixing it. We will provide updates on this thread as soon as there are further updates.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards,
Customer Support
IDENTIFIED
11 months ago - at 05/15/2025 03:54PM
Dear Valued Customer,
We would like to inform you that customers leveraging Extended Ocean, Barge, and Rail modes in the North America Production environment may be experiencing delays in position updates and event visibility.
Our engineering team has identified the root cause and is working diligently to resolve the issue as quickly as possible.
As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.
Regards,
Vaidehi Mujumdar
Customer Support
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