Outage in Ocean Insights
Ocean Tracking Updates Impact – Mediterranean Shipping Company (MSC)
Resolved MinorIncident Report
Dear Valued Customer,
We are currently investigating an issue affecting Ocean tracking updates via Mediterranean Shipping Company(MSC) carrier API connection. The root cause has been identified, and our team is working with the carrier to implement a resolution. At this time, customers may experience delays or disruptions in receiving tracking updates for shipments tracked via MSC API connection.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a fix.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Regards,
Customer Support
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/05/2025 10:44PM
Dear Valued Customer,
We are pleased to inform you that the issue affecting Ocean tracking updates via the Mediterranean Shipping Company (MSC) carrier API connection has been resolved. All services are now operating normally, and tracking updates are being processed as expected.
We sincerely appreciate your patience and understanding.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Regards,
Customer Support
IDENTIFIED
8 months ago - at 09/05/2025 10:34AM
Dear Valued Customer,
We are currently investigating an issue affecting Ocean tracking updates via Mediterranean Shipping Company(MSC) carrier API connection. The root cause has been identified, and our team is working with the carrier to implement a resolution. At this time, customers may experience delays or disruptions in receiving tracking updates for shipments tracked via MSC API connection.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a fix.
As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.
Regards,
Customer Support
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