Outage in Ocean Insights

Delay in Ocean Carrier Updates - Global Regions

Resolved Minor
September 21, 2025 - Started 3 days ago - Lasted 1 day
Official incident page

Need to monitor Ocean Insights outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ocean Insights, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, We are currently investigating a data latency issue impacting ONE carrier. Customers may experience delays in receiving the latest tracking updates. Our engineering team is actively working to resolve the issue. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to contact support@project44.com. Best regards, Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/22/2025 11:41PM

Dear Valued Customer,

We are pleased to inform you that the issue affecting Ocean tracking updates via the ONE carrier API has been successfully resolved. All services are now functioning as expected, and tracking updates are being processed without interruption.

We sincerely appreciate your patience and understanding while this matter was being addressed.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

MONITORING 2 days ago - at 09/22/2025 06:17PM

Dear Valued Customer,

The changes have been successfully deployed to production. We are actively monitoring to ensure everything is functioning as expected. Our team is keeping a close watch to maintain stability and performance.

We appreciate your patience and understanding.

If you have any questions, please contact us at support@project44.com.

Best regards,
Customer Support

IDENTIFIED 2 days ago - at 09/22/2025 06:16PM

Dear Valued Customer,

The changes have been successfully deployed to production. We are actively monitoring to ensure everything is functioning as expected. Our team is keeping a close watch to maintain stability and performance.

We appreciate your patience and understanding.

If you have any questions, please contact us at support@project44.com.

Best regards,
Customer Support

IDENTIFIED 3 days ago - at 09/22/2025 03:36AM

Dear Valued Customer,

We've identified the issue causing tracking delays for one carrier. Our engineering team is working on a fix.We appreciate your patience as we work to restore normal processing speeds as quickly as possible.

As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to contact support@project44.com.

INVESTIGATING 3 days ago - at 09/21/2025 03:35PM

We are currently investigating this issue.

IDENTIFIED 3 days ago - at 09/21/2025 03:32PM

Dear Valued Customer,

We are currently investigating a data latency issue impacting ONE carrier. Customers may experience delays in receiving the latest tracking updates. Our engineering team is actively working to resolve the issue.

As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to contact support@project44.com.

Best regards,
Customer Support

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook