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Outage in Ocean Insights

Partial Disruption: Truckload Milestone Update Latencies in North America

Resolved Minor
September 23, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, We are currently experiencing a partial service disruption affecting our Truckload product in the North America production environment. Customers may notice delays in milestone update latencies. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/23/2025 10:28AM

Dear Valued Customer,

Our engineering team has successfully implemented a fix. The issue is now resolved, and the system is functioning as expected.

If you have any questions, please don’t hesitate to reach out to support@project44.com.

Regards,
Customer Support

IDENTIFIED 7 months ago - at 09/23/2025 08:53AM

Dear Valued Customer,

Our engineering team has identified the the issue and is currently working on a long-term resolution. We are actively monitoring the situation and will continue to provide updates on this thread as new developments occur.

Regards,
Customer Support

INVESTIGATING 7 months ago - at 09/23/2025 07:44AM

Dear Valued Customer,

We are currently experiencing a partial service disruption affecting our Truckload product in the North America production environment. Customers may notice delays in milestone update latencies. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

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