Outage in Ocean Insights

Visibility Platform - Delayed Tracking Updates in North American Region

Resolved Minor
October 08, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing a partial service disruption impacting our Visibility platform in the North America Production environment. Customers may notice that tracking updates are delayed by approximately one hour. Our team is actively investigating the issue and working to restore normal update frequency as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com. Best Regards Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/08/2025 09:05PM

Dear Valued Customer,

Our Engineering team has successfully resolved the issue. System performance has been restored, and all services are now operating as expected.

Regards,
Customer Support

MONITORING 2 days ago - at 10/08/2025 07:59PM

Dear Valued Customer,

Our Engineering team has successfully addressed the issue, and the system is currently stable. Our team will continue to closely monitor the situation to ensure it remains resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Thank you for your continued patience and understanding.

Best Regards,
Customer Support

MONITORING 2 days ago - at 10/08/2025 04:58PM

Dear Valued Customer,

Our Engineering team has successfully mitigated the issue, and system performance is steadily recovering. We will continue to monitor the situation and provide updates once full stability is confirmed

Regards,
Customer Support

INVESTIGATING 2 days ago - at 10/08/2025 04:32PM

Dear Valued Customer,

We are currently experiencing a partial service disruption impacting our Visibility platform in the North America Production environment. Customers may notice that tracking updates are delayed by approximately one hour. Our team is actively investigating the issue and working to restore normal update frequency as quickly as possible.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

Best Regards
Customer Support

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