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Outage in Ocean Insights

Ocean Tracking – Partial Service Disruption for Yang Ming Carrier(Global)

Resolved Minor
November 03, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

Dear Valued Customer, We are currently experiencing a partial service disruption impacting ocean tracking data retrieval for the "Yang Ming" carrier through open connection. While customers using direct connections with "Yang Ming" carrier are unaffected. Our team is actively working on a fix to restore full data availability. We apologize for any inconvenience and appreciate your understanding as we work to resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com. Best Regards, Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/05/2025 02:17PM

Dear Valued Customer,

We would like to inform you that the issue has been fully resolved, and the system is now operating as expected.

Best regards,
Customer Support

MONITORING 4 months ago - at 11/05/2025 10:42AM

Dear Valued Customer,

We experienced a temporary disruption that caused a delay in tracking updates for the Yang Ming carrier.

Our engineering team has resolved the issue, and the service is now operating as expected. We will continue to monitor the system to ensure consistent performance.

Best Regards,
Customer Support

IDENTIFIED 4 months ago - at 11/04/2025 04:14PM

Dear Valued Customer,

Our engineering team has identified the cause of the issue, We are actively working to fix the problem and restore full data availability as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward a resolution.

As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Best Regards,
Customer Support

INVESTIGATING 4 months ago - at 11/03/2025 07:39PM

Dear Valued Customer,

Our engineering team is actively analyzing the issue to identify the root cause and restore full data availability as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding while we continue to work toward resolution.

As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Best Regards,
Customer Support

INVESTIGATING 4 months ago - at 11/03/2025 12:48PM

Dear Valued Customer,

We are currently experiencing a partial service disruption impacting ocean tracking data retrieval for the "Yang Ming" carrier through open connection. While customers using direct connections with "Yang Ming" carrier are unaffected.

Our team is actively working on a fix to restore full data availability.

We apologize for any inconvenience and appreciate your understanding as we work to resolve this issue.

As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Best Regards,
Customer Support

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