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Outage in Ocean Insights

Partial Service Disruption | FTL Position Data – North America

Resolved Minor
January 07, 2026 - Started 23 days ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Valued Customer, We are currently experiencing a partial disruption affecting our Full Truckload (FTL) services in the North America production environment. At this time, some customers may not see TL shipment position updates due to an issue with position data ingestion. Our team is actively investigating the root cause and working to restore full service as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com. Regards , Customer support

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/07/2026 11:25AM

Dear Valued Customer,

We would like to inform you that the issue has been fully resolved, and the system is now operating as expected.

Best regards,
Customer Support

MONITORING 23 days ago - at 01/07/2026 10:35AM

Dear Valued Customer,

The issue has been resolved, and the system has been restored to normal operations. All services are functioning as expected.

We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Regards,
Customer support

INVESTIGATING 23 days ago - at 01/07/2026 09:36AM

Dear Valued Customer,

We are currently experiencing a partial disruption affecting our Full Truckload (FTL) services in the North America production environment. At this time, some customers may not see TL shipment position updates due to an issue with position data ingestion. Our team is actively investigating the root cause and working to restore full service as quickly as possible.

We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at support@project44.com.

Regards ,
Customer support

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