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Outage in Ocean Insights

Service Disruption – Samsara Integration

Resolved Major
February 23, 2026 - Started 7 days ago - Lasted about 21 hours
Official incident page

Incident Report

Dear Valued Customer, We have been informed about the production system outage of the Samsara – the provider is experiencing a major outage that is impacting data flow. As a result, all inbound and outbound file transmissions associated with Samsara are temporarily unavailable during this period. Samsara is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We understand the importance of reliable and highly available services and sincerely apologize for any inconvenience this may cause. If you have any questions or require assistance, please contact us at support@project44.com For more details, you can also refer to Samsara's status page: https://www.samsarastatus.com/incidents/322l2jg702fv From Customer support

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 02/24/2026 05:31PM

Dear Valued Customer,

The issue has been fully resolved, as confirmed by Samsara.

MONITORING 7 days ago - at 02/23/2026 11:06PM

Dear Valued Customer,

Latest Update:

Samsara is currently in the active recovery phase.

Customers in the United States should now be experiencing full service restoration.
Services in Canada and the EU are continuing to stabilise. Some customers in these regions may still encounter intermittent access issues when using the cloud dashboard. If this happens, please refresh the page and try again.

Full service restoration across all regions is expected shortly.

We sincerely appreciate your patience and understanding during this time. If you have any questions or require assistance, please contact us at support@project44.com

For additional details and real-time updates, please refer to Samsara’s status page:
https://www.samsarastatus.com/incidents/322l2jg702fv

IDENTIFIED 7 days ago - at 02/23/2026 09:07PM

Dear Valued Customer,

Latest Update:

The Samsara engineering team has identified the root cause of the availability issues affecting the Samsara Cloud, and recovery efforts are currently in progress.

We appreciate your patience and understanding as the issue is being addressed. We understand the importance of reliable and highly available services and sincerely apologize for any inconvenience this may cause.

If you have any questions or require assistance, please contact us at support@project44.com


For additional details and real-time updates, please refer to Samsara’s status page:
https://www.samsarastatus.com/incidents/322l2jg702fv

INVESTIGATING 7 days ago - at 02/23/2026 08:48PM

Dear Valued Customer,

We have been informed about the production system outage of the Samsara – the provider is experiencing a major outage that is impacting data flow.

As a result, all inbound and outbound file transmissions associated with Samsara are temporarily unavailable during this period.

Samsara is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available.

We understand the importance of reliable and highly available services and sincerely apologize for any inconvenience this may cause. If you have any questions or require assistance, please contact us at support@project44.com

For more details, you can also refer to Samsara's status page:
https://www.samsarastatus.com/incidents/322l2jg702fv

From
Customer support

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