FTP Service Issue – EU Production

Dear Valued Customer,

We are pleased to inform you that the issue affecting tracking data for some Truckload shipments in the EU Production environment has been successfully resolved.

Tracking updates for shipments tracked using License Plates are now being processed as expected, and the service is operating normally.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to support@project44.com.

Best regards,
Customer Support

Dear Valued Customer,

We are currently monitoring an issue affecting tracking data for some Truckload shipments in the EU Production environment. Some shipments tracked using License Plates may experience delays or temporary gaps in their tracking update.

The number of affected shipments is expected to be only a small fraction of the total truckload shipments.

Our Engineering team is actively monitoring the situation and working to ensure tracking data is restored and processed as expected. We will continue to provide updates as more information becomes available.

As an organization, we remain committed to providing reliable and high-availability services to our customers. In case of any questions or if you require further assistance, please do not hesitate to reach out to support@project44.com.

Best regards,
Customer Support