Outage in Octopus Deploy

OctopusID signin intermittent for cloud customers

Resolved Major
November 25, 2025 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating issues with cloud customers accessing their instance via OctopusID. For some customers, this issue seems to be auto resolving after around 5 minutes. Whilst we are investigating the root cause, we recommend attempting to sign in whenever convenient incase you are able to access the instance.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 11/25/2025 02:57PM

Resolved.

MONITORING 27 days ago - at 11/25/2025 02:00PM

We have performed some changes that based on customer feedback, has mitigated this issue.
We are still monitoring to ensure this issue does not reoccur, but customers should be able to sign in via OctopusID again.

INVESTIGATING 27 days ago - at 11/25/2025 12:58PM

We are currently investigating issues with cloud customers accessing their instance via OctopusID. For some customers, this issue seems to be auto resolving after around 5 minutes.

Whilst we are investigating the root cause, we recommend attempting to sign in whenever convenient incase you are able to access the instance.

INVESTIGATING 27 days ago - at 11/25/2025 12:34PM

We are currently investigating issues with cloud customers accessing their instance via OctopusID. For some customers, this issue seems to be auto resolving after around 5 minutes.

Whilst we are investigating the root cause, we recommend attempting to sign in whenever convenient incase you are able to access the instance.

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