Outage in Odysseyware

Imagine Math - Users in Pre-K to 2nd Grade Experiencing Error Message After Signing In

Resolved Major

September 01, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Pre-K through 2nd grade users on Imagine Math (via Odysseyware) encountered an error message upon signing in, preventing access to activities. The team identified the cause and deployed a fix within approximately 30 minutes of the incident starting. The issue was fully resolved after roughly 1.3 hours, with users able to resume activities normally.

Our team is actively investigating an issue impacting users of Imagine Math. Pre-K through 2nd grade users may experience an error message after signing in. We apologize for the inconvenience and will provide an update soon.

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 09/01/2026 08:29PM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING 14 days ago - at 09/01/2026 07:42PM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

IDENTIFIED 14 days ago - at 09/01/2026 07:35PM

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

INVESTIGATING 14 days ago - at 09/01/2026 07:16PM

Our team is actively investigating an issue impacting users of Imagine Math.

Pre-K through 2nd grade users may experience an error message after signing in.

We apologize for the inconvenience and will provide an update soon.

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