Outage in Officient

Exact Multivers - Mac users who have migrated to the AVD environment cannot see local folders (NL)

Resolved Minor
April 22, 2025 - Started 17 days ago - Lasted 7 days
Official incident page

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Outage Details

You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/29/2025 12:44PM

This issue has been resolved. By taking the following steps you are able to see your local folders again:

1. Open Windows App.
2. From the macOS menu bar, select Windows App, then select Settings.
3. Select the General tab, then for If folder redirection is enabled for RDP files or managed resources, redirect:, select Choose Folder....
4. Navigate to the folder you want to be available in all your remote sessions, then select Choose.

These instructions can also be found in the AVD manual on the Support Portal. Our apologies for the inconvenience.

MONITORING 11 days ago - at 04/28/2025 12:55PM

A fix has been implemented and we are monitoring the results. By taking the following steps you are able to see your local folders again:

1. Open Windows App.
2. From the macOS menu bar, select Windows App, then select Settings.
3. Select the General tab, then for If folder redirection is enabled for RDP files or managed resources, redirect:, select Choose Folder....
4. Navigate to the folder you want to be available in all your remote sessions, then select Choose.

These instructions can also be found in the AVD manual on the Support Portal.

INVESTIGATING 17 days ago - at 04/22/2025 01:46PM

You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

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