Outage in Officient
Exact Bouw - "Entity not found" when opening documents in Bouw app for basic users on iOS (Global)
Minor
July 17, 2025 - Started about 12 hours ago
Official incident page
Official incident page
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Outage Details
You may experience issues when opening documents in the Bouw app (iOS only). When you open uncategorized files as a basic user you will receive the error "Entity not found". As a workaround you can add a document type in the files you upload in your projects, as these files will be accessible. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
INVESTIGATING
about 12 hours ago - at 07/17/2025 02:18PM
You may experience issues when opening documents in the Bouw app (iOS only). When you open uncategorized files as a basic user you will receive the error "Entity not found". As a workaround you can add a document type in the files you upload in your projects, as these files will be accessible. Our apologies for the inconvenience.
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