Outage in Officient

Exact Online Fiscaal – Error 500 messages and empty tax returns after importing the tax return (NL)

Minor
September 19, 2025 - Started 6 days ago
Official incident page

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Outage Details

You may experience an error 500 message when opening a tax return after importing a back up. In some cases the back up can be opened but the tax return is empty. This can occur with importing both JSKS and XBRL file types. We are investigating this issue. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
IDENTIFIED about 23 hours ago - at 09/24/2025 07:19AM

A fix has been implemented for most existing returns. In some cases, you may still be experiencing issues. We are working on a permanent solution.

INVESTIGATING 6 days ago - at 09/19/2025 09:23AM

You may experience an error 500 message when opening a tax return after importing a back up. In some cases the back up can be opened but the tax return is empty. This can occur with importing both JSKS and XBRL file types. We are investigating this issue. Our apologies for the inconvenience.

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