Outage in Officient
Exact Online - Not possible to drag and drop documents in various screens (Global)
Resolved MinorIncident Report
Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/03/2025 08:23AM
The issue has been resolved and you are able to use the drag & drop functionality again. Our apologies for the inconvenience.
MONITORING
6 months ago - at 10/03/2025 05:49AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 months ago - at 10/02/2025 02:34PM
The issue has been identified and we are working on a fix.
INVESTIGATING
6 months ago - at 10/01/2025 08:27AM
Currently the drag & drop functionality is not working via various menu paths in Exact Online. This includes but is not limited to sales orders, purchase orders, entries and quotations. As a workaround, you can use the hyperlink 'click to browse' to add a document. When available, you can enable the new Exact Online design by switching the toggle at the top of your screen, as the issue is not occuring in the new design. We are investigating the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Latest Officient outages
Exact Online Premium - Login page not accessible (NL) - about 15 hours ago
Exact Online Premium - Login page not accessible (NL) - about 16 hours ago
Exact Cloud Services - Unable to log in to password portals (NL) - about 20 hours ago
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