Outage in Officient

Exact Online – Not possible to create account based on CoC-information (NL)

Minor
October 21, 2025 - Started about 9 hours ago
Official incident page

Incident Report

You may get an error ‘'user's account does not have enough credits to pay for action kvk_search' when creating a new supplier or customer through the ‘Search a company based on name, address or Chamber of Commerce number’ functionality. It is still possible to fill in company information manually when creating new accounts. We are investigating the issue and we will update this page as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 9 hours ago - at 10/21/2025 02:48PM

You may get an error ‘'user's account does not have enough credits to pay for action kvk_search' when creating a new supplier or customer through the ‘Search a company based on name, address or Chamber of Commerce number’ functionality. It is still possible to fill in company information manually when creating new accounts. We are investigating the issue and we will update this page as soon as more information becomes available.

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