Outage in Officient

Exact Online - Bank statements not imported via ING 1.0 bank link (NL)

Resolved Minor

November 25, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/26/2025 08:53AM

The issue has been resolved. All missing statements have been imported. Our apologies for the inconvenience.

MONITORING 4 months ago - at 11/25/2025 06:50PM

We have implemented a fix and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/25/2025 09:34AM

The issue has been identified and we are working on a solution.

INVESTIGATING 4 months ago - at 11/25/2025 08:50AM

Latest Officient outages

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL) - about 5 hours ago

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL) - about 7 hours ago

Exact Online Jaarrrekening - Not possible to edit text for Principles of annual accounts and Notes to the annual account in 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal' (NL) - about 8 hours ago

Exact Online Fiscaal – Custom fields on the client card cannot be edited (NL) - about 9 hours ago

Exact Online Fiscaal – When calculating the actual return for a 2025 income tax return, foreign withholding tax is not taken into account (NL) - about 11 hours ago

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