Outage in Officient

Exact Online - Bottom part of scanned document is cropped in Exact Online app version 7.1.3 (Global)

Resolved Minor

November 26, 2025 - Started 4 months ago - Lasted 5 days
Official incident page

Incident Report

Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue. To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/01/2025 09:14AM

This issue has been solved with the release of version 7.1.4 of the Exact Online app. Our apologies for the inconvenience.

MONITORING 4 months ago - at 12/01/2025 08:30AM

We have implemented a fix and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/28/2025 02:21PM

The issue has been identified and we are working on a fix.

INVESTIGATING 4 months ago - at 11/26/2025 02:56PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/26/2025 01:07PM

Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue.

To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.

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