Outage in Officient

Exact API - Not able to synchronize data between Scan Sys ImageCapture and Exact Online (Global)

Resolved Major
November 30, 2025 - Started 7 days ago - Lasted 5 days
Official incident page

Incident Report

Currently, it is not possible to synchronize data between Scan Sys ImageCapture and Exact Online. We have identified the issue and we are working on a solution together with Scan Sys. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/05/2025 10:48AM

This issue has been resolved. Our apologies for the inconvenience.

MONITORING 6 days ago - at 12/01/2025 03:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 11/30/2025 07:55PM

Currently, it is not possible to synchronize data between Scan Sys ImageCapture and Exact Online. We have identified the issue and we are working on a solution together with Scan Sys. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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