Outage in Officient

Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)

Minor
December 19, 2025 - Started 1 day ago
Official incident page

Incident Report

You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol starting today at 11:45. You will also receive an email stating: This invoice could not be delivered please contact support. Participant data for PartitionKey: 9925:BEXXX; and RowKey: EolBe not found. We are investigating this issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 12/19/2025 03:48PM

We are still investigating the impacted invoices. You can resubmit the declined invoices if needed.

MONITORING 1 day ago - at 12/19/2025 01:38PM

A fix has been implemented. Errors were given between 11:53 and 13.50 19/12. We are monitoring the results. Please refrain from resending the affected invoices until further notice.

INVESTIGATING 1 day ago - at 12/19/2025 12:54PM

You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol starting today at 11:45. You will also receive an email stating: This invoice could not be delivered please contact support. Participant data for PartitionKey: 9925:BEXXX; and RowKey: EolBe not found. We are investigating this issue. Our apologies for the inconvenience.

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