Outage in Officient

Exact Globe Next - Exact Globe+ - Exact Synergy - Invalid security certificate when updating or starting the software.

Resolved Minor
January 15, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

When doing a software update, or when starting the software, the warning "This certificate is expired or not valid" can appear. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/15/2026 12:00PM

This incident was resolved.

MONITORING 1 day ago - at 01/15/2026 10:50AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 2 days ago - at 01/15/2026 07:54AM

When doing a software update, or when starting the software, the warning "This certificate is expired or not valid" can appear. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

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