Outage in Officient
Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)
Resolved MinorIncident Report
The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.
We are investigating this issue. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/11/2026 02:40PM
This issue has been resolved in the newest updates for Exact Globe. Please update to the latest version 424SP45 for Exact Globe Next or 505SP10 and 506SP3 for Exact Globe +. After the update you can recalculate in order to receive the correct amounts. Our apologies for the inconvenience.
IDENTIFIED
2 months ago - at 02/09/2026 03:25PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 01/26/2026 12:34PM
The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.
We are investigating this issue. Our apologies for the inconvenience.
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