Outage in Officient

Exact Online Payroll - Salary below franchise results in negative pension base for PMT (NL)

Resolved Minor

February 13, 2026 - Started 3 days ago - Lasted 3 days
Official incident page

Incident Report

A salary below the franchise currently results in a negative pension base for PMT. This concerns employment conditions groups "NL-1201 M en T Metaalbewerkingsbedrijf" up until "NL-1207 M en T Goud- en Zilvernijverheid" and "NL-1733 HISWA - Watersportindustrie en -Recreatie". As a temporary solution, you can edit the percentage in 1200-003a, 1200-004a, 1200-003b (in case of WAZO leave) and 1200-004b (in case of WAZO leave) or respectively 1733-120a, 1733-121a, 1733-120b (in case of WAZO leave) and 1733-121b (in case of WAZO leave) to 0% on employee level. Set the end date of the edited component to the end of the current payroll period to make sure the default settings are used from next payroll period onwards. We are working on a fix. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 02/16/2026 07:31AM

The calculation of the pension base for employees with a salary below franchise has been adjusted. To calculate retroactively with the correct pension base, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next salary calculation.
Our apologies for the inconvenience.

INVESTIGATING 3 days ago - at 02/13/2026 10:04AM

A salary below the franchise currently results in a negative pension base for PMT. This concerns employment conditions groups "NL-1201 M en T Metaalbewerkingsbedrijf" up until "NL-1207 M en T Goud- en Zilvernijverheid" and "NL-1733 HISWA - Watersportindustrie en -Recreatie".

As a temporary solution, you can edit the percentage in 1200-003a, 1200-004a, 1200-003b (in case of WAZO leave) and 1200-004b (in case of WAZO leave) or respectively 1733-120a, 1733-121a, 1733-120b (in case of WAZO leave) and 1733-121b (in case of WAZO leave) to 0% on employee level. Set the end date of the edited component to the end of the current payroll period to make sure the default settings are used from next payroll period onwards.

We are working on a fix. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

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