Outage in Officient
Exact Online - Support not reachable through phone when no customer ID is provided (BE)
Resolved MinorIncident Report
We are currently experiencing technical issues with the Exact Support phone lines in Belgium. As a result, you may be unable to reach Support if you do not provide a customer ID during the call. Please make sure you have your customer ID ready when contacting Support. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/19/2026 01:41PM
This incident has been resolved. Support can now be reached by phone without the need for a customer ID. Our apologies for the inconvenience.
IDENTIFIED
4 days ago - at 03/17/2026 07:44AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 03/16/2026 08:27AM
We are currently experiencing technical issues with the Exact Support phone lines in Belgium. As a result, you may be unable to reach Support if you do not provide a customer ID during the call. Please make sure you have your customer ID ready when contacting Support. Our apologies for the inconvenience.
Latest Officient outages
Exact Gripp - 504 Gateway timeout error (NL/BE) - 1 day ago
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