Outage in Officient
Exact Online - Invalid error for multiple users when creating API connection (NL/BE)
Resolved MajorIncident Report
You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account.
We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/10/2026 08:26AM
This issue has been resolved. Our apologies for the inconvenience.
IDENTIFIED
2 months ago - at 04/09/2026 12:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 04/03/2026 01:30PM
You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account.
We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Latest Officient outages
Exact Online (BE) Not possible to download documents from search transactions screen. - about 3 hours ago
Exact Online - White screen when logging in to Exact Online (BE) - about 20 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
